SAFETY & FAQs
FAQs AND MORE
Our Commitment to Our Audience, Cast, Crew and Employees:
- Though we thoroughly clean our theaters before and after every performance, we will increase the frequency of cleaning protocols across all public areas including the restrooms, box office and bars and sanitizing all shared surfaces such as door handles.
- Hand sanitizing stations will be set up throughout the building.
- All CDC and State of New York guidelines will be adhered to regarding masks and seating capacities. Currently, our requirements include the use of masks while inside our theaters in addition to proof of vaccination or negative test before entry. Thank you for your cooperation.
ARE YOU OFFERING CONTACTLESS TICKETING?
The default shipping option for all seats will be Mobile Tickets, which will arrive in the audience member’s email inbox as a QR code. No need to print out anything at home, simply display the QR code on your mobile device when you arrive. If you would like your tickets mailed (for a $3 per order fee), or Held at the Box Office, please let your Ticket Services representative know.
Subscriptions are not ticketed until the booking process which happens approximately 8 weeks before the first preview of each show.
WHAT IS YOUR POLICY ON TICKET EXCHANGES?
Ticket exchanges and refunds will be provided up to two hours prior to performance.
HOW WILL I KNOW IF THERE IS A SCHEDULE CHANGE?
Audience members will be alerted should a schedule change happen. Please ensure the box office has your updated phone and email address.
HOW DO I REACH SUBSCRIBER SERVICES?
HOW DOES THE MONEY-BACK GUARANTEE WORK?
Should you need to cancel your subscription at any time, including during the season, we will refund your subscription for the unused portion.
IS THERE A STREAMING OPTION?
Your subscription allows you to either attend the play in person or receive a private link to watch a streamed performance in the comfort of your home.