FAQs 

The default shipping option for all seats will be Mobile Tickets, which will arrive in the audience member’s email inbox as a QR code. No need to print out anything at home, simply display the QR code on your mobile device when you arrive. If you would like your tickets mailed (for a $3 per order fee), or Held at the Box Office, please let your Ticket Services representative know.

Subscriptions are not ticketed until the booking process which happens approximately 8 weeks before the first preview of each show.

WHAT IS YOUR POLICY ON TICKET EXCHANGES?

For Single Ticket Exchanges, there is a $10 exchange fee. You can exchange your single tickets through our single ticket hotline, 212-541-4516.

HOW WILL I KNOW IF THERE IS A SCHEDULE CHANGE?

Audience members will be alerted should a schedule change happen. Please ensure the box office has your updated phone and email address.

WHEN WILL I RECEIVE MY TICKETS?

Print at Home Tickets: 2 weeks before your scheduled performance.

Standard Mail: 3 weeks before (if tickets are booked or exchanged less than three weeks before a performance, you can choose to hold your tickets at the Box Office or Print at Home).

Box Office Pick-up: If you choose to pick up your tickets at the box office, your tickets will be printed one hour before your scheduled performance for pick-up.  

Default Shipping on tickets bought online will be the Print at Home method and will arrive in your email inbox 2 weeks before your scheduled performance. 

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SUBSCRIPTION-SPECIFIC QUESTIONS:
HOW DO I REACH SUBSCRIBER SERVICES?