SAFETY & FAQs¬†
Our Commitment to Our Audience, Cast, Crew and Employees updated¬†May 2023:¬†¬†
- We are pleased to offer Wednesday matinees as¬†mask-required performances at the Hayes and Tony Kiser Theaters.¬†All¬†other performances follow the Broadway League policy of mask optional.
- Masks are optional at the McGinn/Cazale Theater.
- Hand sanitizing stations will be set up throughout the building.
Thank you for your cooperation.
FREQUENTLY ASKED QUESTIONS:
ARE YOU OFFERING CONTACTLESS TICKETING?
The default shipping option for all seats will be Mobile Tickets, which will arrive in the audience member‚Äôs email inbox as a QR code. No need to print out anything at home, simply display the QR code on your mobile device when you arrive. If you would like your tickets mailed (for a $3 per order fee), or Held at the Box Office, please let your Ticket Services representative know.
Subscriptions are not ticketed until the booking process which happens approximately 8 weeks before the first preview of each show.
WHAT IS YOUR POLICY ON TICKET EXCHANGES?
Covid-related ticket exchanges and refunds will be provided up to two hours prior to performance. All other sales are final.
HOW WILL I KNOW IF THERE IS A SCHEDULE CHANGE?
Audience members will be alerted should a schedule change happen. Please ensure the box office has your updated phone and email address.
HOW DO I REACH SUBSCRIBER SERVICES?
HOW DOES THE MONEY-BACK GUARANTEE WORK?
Should you need to cancel your subscription at any time, including during the season, we will refund your subscription for the unused portion.¬†