ARE YOU A SUBSCRIBER?

FAQs 

FREQUENTLY ASKED QUESTIONS:
ARE YOU OFFERING CONTACTLESS TICKETING?

The default shipping option for all seats will be Mobile Tickets, which will arrive in the audience member’s email inbox as a QR code. No need to print out anything at home, simply display the QR code on your mobile device when you arrive. If you would like your tickets mailed (for a $3 per order fee), or Held at the Box Office, please let your Ticket Services representative know.

Subscriptions are not ticketed until the booking process which happens approximately 8 weeks before the first preview of each show.

WHAT IS YOUR POLICY ON TICKET EXCHANGES?
For Single Ticket Exchanges, there is a $10 exchange fee. You can exchange your single tickets through our single ticket hotline, 212-541-4516.
HOW WILL I KNOW IF THERE IS A SCHEDULE CHANGE?

Audience members will be alerted should a schedule change happen. Please ensure the box office has your updated phone and email address.

WHEN WILL I RECEIVE MY TICKETS?

Print at Home Tickets: 2 weeks before your scheduled performance.

Standard Mail: 3 weeks before (if tickets are booked or exchanged less than three weeks before a performance, you can choose to hold your tickets at the Box Office or Print at Home).

Box Office Pick-up: If you choose to pick up your tickets at the box office, your tickets will be printed one hour before your scheduled performance for pick-up.  

Default Shipping on tickets bought online will be the Print at Home method and will arrive in your email inbox 2 weeks before your scheduled performance. 


SUBSCRIPTION-SPECIFIC QUESTIONS:
HOW DO I REACH SUBSCRIBER SERVICES?

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 212-246-4422 Tuesday - Sunday from 12pm - 6pm.

HOW DOES THE MONEY-BACK GUARANTEE WORK?

We will be able to refund your ticket if you foresee that you will not be able to attend any performances of a production that is in your season subscription package. Please note that you will not be able to use your unused ticket for a different production within our season or get a refund if that scheduled production has already ended its run. If you are interested in donating your unused ticket, please reach out to Subscriber Services and they can assist you with your tax-deductible donation! 

For Single Ticket Buyers ALL SALES ARE FINAL

* Inquiries regarding purchases made through any third-party site should be directed to the original point of purchase.'