ARE YOU A SUBSCRIBER?

SAFETY & FAQs 

Our Commitment to Our Audience, Cast, Crew and Employees:  

  • Though we thoroughly clean our theaters before and after every performance, we will increase the frequency of cleaning protocols across all public areas including the restrooms, box office and bars and sanitizing all shared surfaces such as door handles. 
  • Hand sanitizing stations will be set up throughout the building.
  • All CDC and State of New York guidelines will be adhered to regarding masks and seating capacities. Currently, our requirements include the use of masks while inside our theaters in addition to proof of vaccination before entry. Thank you for your cooperation.
HEALTH & SAFETY PROTOCOLS FOR SECOND STAGE THEATER AS OF NOVEMBER 9, 2021 AND SUBJECT TO CHANGE

For the health and safety of our audience, employees, cast and crew please be advised of the following protocols: To be permitted to enter any Second Stage Theater venue (The Tony Kiser Theater, The Hayes Theater, The McGinn/Cazele Theater), guests over the age of 12 will need to be fully vaccinated (as defined below) with an FDA or WHO authorized vaccine. Evidence of the vaccination will be required at the time of entry along with a valid ticket for the current production. Other health & safety requirements may be required in addition to the vaccine.

“Fully vaccinated” means on the day of the performance date as shown on the valid ticket, a guest is:

  • At least 14 days after their second dose of an FDA or WHO approved two dose COVID-19 vaccine OR
  • At least 14 days after their single dose of an FDA or WHO approved single dose COVID-19 vaccine. 

For international guests TWO doses of any “mix and match” combination of an FDA or WHO approved Covid-19 vaccine are acceptable.

Guests may display proof on a smartphone or present a physical copy. New York State residents, or anyone who received a COVID-19 vaccine in New York State, may present proof through the use of the Excelsior Pass (for more details, visit:  https://epass.ny.gov ) or any other CDC-approved digital app.

Guests under 12, when accompanied by a fully vaccinated adult may enter the theater with ONE of the following:

  • Proof of ONE dose (through February 28, 2022 only) of an FDA or WHO approved vaccine at least 14 days before the performance date OR
  • A negative COVID-19 PCR test performed by a medical provider within 72 hours of the performance start time. The test results must clearly show the date and time of the test OR
  • A negative COVID-19 rapid antigen test taken within 6 hours of the performance start time. The test results must clearly show the date and time of the test. 

Guests who need reasonable accommodations due to a medical exception or a sincerely held religious belief must provide proof of one of the following instead of evidence of vaccination: 

  • A negative COVID-19 antigen test taken within 6 hours of the performance start time OR 
  • A negative COVID-19 PCR test taken within 72 hours of the performance start time. 

In addition to proof of vaccination, all guests 18 years or older must also present a government-issued photo ID such as a driver’s license or passport. Guests younger than 18 may use a government-issued ID or school ID. Entry will be denied for guests who do not provide the documentation as required above.

Masks are required for all guests, regardless of vaccination status. Masks must be worn at all times except when eating or drinking in designated areas. All masks must completely cover the nose and mouth and  comply with the CDC guidelines for acceptable face coverings .

Thank you for your cooperation.


FREQUENTLY ASKED QUESTIONS:
ARE YOU OFFERING CONTACTLESS TICKETING?

The default shipping option for all seats will be Mobile Tickets, which will arrive in the audience member’s email inbox as a QR code. No need to print out anything at home, simply display the QR code on your mobile device when you arrive. If you would like your tickets mailed (for a $3 per order fee), or Held at the Box Office, please let your Ticket Services representative know.

Subscriptions are not ticketed until the booking process which happens approximately 8 weeks before the first preview of each show.

WHAT IS YOUR POLICY ON TICKET EXCHANGES?

Ticket exchanges and refunds will be provided up to two hours prior to performance.

HOW WILL I KNOW IF THERE IS A SCHEDULE CHANGE?

Audience members will be alerted should a schedule change happen. Please ensure the box office has your updated phone and email address.


SUBSCRIPTION-SPECIFIC QUESTIONS:
HOW DO I REACH SUBSCRIBER SERVICES?

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 212-246-4422 Monday - Friday from 10am - 4pm.

HOW DOES THE MONEY-BACK GUARANTEE WORK?

Should you need to cancel your subscription at any time, including during the season, we will refund your subscription for the unused portion. 
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange.

IS THERE A STREAMING OPTION?

Your subscription allows you to either attend the play in person or receive a private link to watch a streamed performance in the comfort of your home.