ARE YOU A SUBSCRIBER?

SAFETY & FAQs

Our Commitment to Our Audience, Cast, Crew and Employees updated May 2023:

We are pleased to offer Wednesday matinees as mask-required performances at the Hayes and Tony Kiser Theaters. All other performances follow the Broadway League policy of mask optional.
Masks are optional at the McGinn/Cazale Theater.
Hand sanitizing stations will be set up throughout the building.

Thank you for your cooperation.

FREQUENTLY ASKED QUESTIONS:
ARE YOU OFFERING CONTACTLESS TICKETING?

The default shipping option for all seats will be Mobile Tickets, which will arrive in the audience member’s email inbox as a QR code. No need to print out anything at home, simply display the QR code on your mobile device when you arrive. If you would like your tickets mailed (for a $3 per order fee), or Held at the Box Office, please let your Ticket Services representative know.

Subscriptions are not ticketed until the booking process which happens approximately 8 weeks before the first preview of each show.

WHAT IS YOUR POLICY ON TICKET EXCHANGES?

Covid-related ticket exchanges and refunds will be provided up to two hours prior to performance. All other sales are final.

HOW WILL I KNOW IF THERE IS A SCHEDULE CHANGE?

Audience members will be alerted should a schedule change happen. Please ensure the box office has your updated phone and email address.

SUBSCRIPTION-SPECIFIC QUESTIONS:
HOW DO I REACH SUBSCRIBER SERVICES?

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 212-246-4422 Monday - Sunday from 12pm - 6pm.

HOW DOES THE MONEY-BACK GUARANTEE WORK?

Should you need to cancel your subscription at any time, including during the season, we will refund your subscription for the unused portion.
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange.